Refund policy
Returns & Refunds
All artwork is carefully produced and inspected before being dispatched. We do not offer voluntary returns or exchanges except where a return or cancellation right is required by applicable law.
Because our prints and framed works are produced specifically for each order, we ask that you carefully review your selected artwork, size, format and delivery details before completing your purchase.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, materially flawed, or you have received the wrong item, please contact us at kennedywilksstudio@gmail.com as soon as possible and provide:
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Your order number
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Photographs of the item
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Photographs of the packaging, including any visible damage
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A brief description of the issue
We will assess the issue and, where appropriate, arrange a replacement or refund.
If an item has been damaged during delivery, please contact Kennedy Wilks Studio directly rather than attempting to arrange a claim with the courier yourself. We will liaise with our fulfilment and delivery partners as necessary to resolve the issue.
Please retain the original packaging until the matter has been resolved, as photographs or inspection of the packaging may be required to assess damage that occurred during transit.
Minor variations that are inherent to the printing, framing or materials used in an artwork, and which do not materially affect the quality or appearance of the work, will not necessarily be considered defects.
Wrong Item
If you receive an item that is materially different from the artwork, size or format you ordered, please contact us at kennedywilksstudio@gmail.com as soon as possible. We will investigate the error and, where appropriate, arrange a replacement or refund.
Cancellations and Statutory Rights
Nothing in this policy affects your statutory rights as a consumer.
Where applicable, UK customers purchasing online may have a statutory right to cancel an order within 14 days of receiving the goods, subject to the exceptions provided by law, including certain goods made to the customer's specifications or clearly personalised.
Where a statutory cancellation right applies, the applicable legal cancellation and refund requirements will be followed.
Exchanges
We do not offer exchanges for change of mind or preference.
Where an item is defective, materially damaged, or incorrect, we will determine the appropriate remedy, which may include a replacement or refund in accordance with applicable law.
Refunds
Where a refund is approved or legally required, it will normally be issued to the original payment method.
Refunds will be processed within the timeframe required by applicable law. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
For any questions regarding an order, please contact: